This policy outlines the conditions under which Imuka Access will provide refunds for our products.

Full Refunds

Product damage:
If you receive a product that is damaged during shipping to your premises, you will receive a full refund.

Mutual Cancellation Before Shipment:
If you cancel the order before shipment and we haven't dispatched the product, you will receive a full refund.

Partial Refunds

Cancellation After Shipment:
If you cancel the order after the product has been shipped, you may be eligible for a partial refund. We will deduct any shipping and handling costs incurred from the total refund amount.

Unsatisfactory Product:
If you are unhappy with the quality of our product, please contact us within [Number] days of receipt. We will assess the situation and, if appropriate, offer a partial refund or replacement based on the condition of the returned product.

Non-Refundable Products

Digital Products:
Due to the nature of digital content, including e-books and downloadable materials, these products are non-refundable once accessed or downloaded.

General Conditions

• All refund requests must be made in writing to admin@imuka.co
• Refunds will be issued to the original payment method within 5 business days of approval.
• This policy applies to all products offered by Imuka Access.

We encourage you to review this policy carefully before purchasing any products. If you have any questions, please do not hesitate to contact us.

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How to contact us

If you have any questions or comments regarding this Privacy Policy, or if you would like to exercise your rights to your Personal Information, you may contact us via the allocated details below;

• Email Address: info@imuka.co
• Phone Number: +256 788 320 403
• Location: Makerere FTBIC New Building 1st Floor Makerere University Kampala, Uganda

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Last Updated: April 9th, 2024